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Terms & Conditions

Customer Care

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At www.oliline.com, customer satisfaction is at the heart of everything we do. We are committed to providing friendly, professional, and timely support to ensure your online shopping and delivery experience is smooth and reliable.

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Our customer care team is available to assist you with placing orders, tracking deliveries, resolving issues, and answering any questions about our products or services. Whether you're shopping from Kigali or any other part of Rwanda, we are here to help.

You can reach us through multiple channels, including phone, email, WhatsApp, and live chat on our website. We aim to respond to all inquiries within the shortest time possible, typically within 1–2 hours during business hours.

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If you encounter any problems with your order—such as missing items, late deliveries, or product quality concerns—please contact us immediately. We will investigate and offer a solution, which may include replacement, refund, or store credit.

Your feedback is important to us. It helps us improve and provide the best service possible. At www.oliline.com, we believe in building trust through transparency, respect, and care.

Thank you for choosing us as your trusted online supermarket and delivery partner in Rwanda.

Let me know if you'd like this translated into Kinyarwanda or formatted for your website.

Privacy & Safety

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At www.oliline.com, we value your privacy and are committed to keeping your personal information safe. When you shop with us, we collect limited data such as your name, phone number, delivery address, and payment details to ensure timely deliveries and excellent service.

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Your data is stored securely and protected using advanced encryption methods. We follow strict security procedures to prevent unauthorized access, loss, or misuse of your information. Payment information is processed through secure, Rwandan-compliant platforms, ensuring safe transactions every time.

We do not share your personal data with third parties except those directly involved in delivering your order (such as verified delivery partners), and only under confidentiality agreements. We do not sell or rent your information to any company or marketer.

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You have the right to access, update, or request deletion of your data at any time. By using www.oliline.com, you consent to our data practices in accordance with Rwanda’s data protection guidelines.

We continuously update our systems to maintain a safe and trustworthy platform. If you have concerns about your privacy or data use, please contact our support team for assistance.

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Payment Methods

Payment Methods








  • Payment Methods – Wherever You Are

  • At www.oliline.com, we provide flexible and secure payment options to serve customers across Rwanda and beyond. Whether you're shopping locally or ordering on behalf of someone in Rwanda, we make paying easy and accessible.

  • Accepted Payment Methods:

  • Mobile Money (MTN MoMo & Airtel Money)
    Quick and easy payments via your mobile wallet. Ideal for customers within Rwanda. Simply follow the prompts at checkout to complete your payment.

  • Debit/Credit Cards (Visa, Mastercard)
    Pay securely using your local or international bank card. All transactions are protected with industry-standard encryption.

  • Bank Transfer
    Transfer funds directly to our account. Use your Order ID as reference and share payment proof for faster processing.

  • Cryptocurrency (Bitcoin, Ethereum, USDT)
    Shop globally and pay with crypto. At checkout, select the crypto option and follow the real-time payment instructions. Powered by trusted crypto payment gateways.

  • Cash on Delivery (COD)
    Available in select areas within Rwanda. Please prepare the exact amount for faster service.

  • International Remittance (WorldRemit, Western Union, PayPal – Coming Soon)

  • PayPal Choose Pay with PayPal. You’ll be redirected to PayPal’s site — log in and confirm the payment. Return to the Oliline site and await the “Thank you” confirmation page.


  • For customers abroad supporting family in Rwanda.

  • All payments are processed securely. For assistance, contact our 24/7 support team.








Wholesale Inquiries

🏢 Wholesale Inquiries – Oliline.com

Looking to buy groceries, household items, or supplies in bulk for your business, institution, or event? Oliline.com offers reliable wholesale solutions with competitive pricing, fast delivery, and personalized service across Rwanda.

Whether you're a retailer, restaurant, hotel, school, NGO, or corporate office, we provide a wide range of quality products at discounted wholesale rates.

📦 What We Offer:

  • Bulk pricing on groceries, beverages, cleaning products, and more

  • Customized quotes based on order size and frequency

  • Scheduled deliveries for convenience and consistency

  • Payment flexibility (Mobile Money, Bank Transfer, Crypto for verified clients)

  • Account management for regular wholesale clients

🌍 Who Can Order Wholesale?

We welcome wholesale inquiries from:

  • Supermarkets & resellers

  • Hotels, lodges, and restaurants

  • Schools, universities, and hospitals

  • NGOs, events, and government institutions

  • Offices and corporate buyers

Minimum order quantities apply. For large-scale or recurring orders, long-term partnership rates can be arranged.

📩 How to Place a Wholesale Inquiry

To get a quote or start your wholesale order, contact our dedicated wholesale team:

📧 Email: wholesale@oliline.com
📱 Phone/WhatsApp: +250 786 666 688
🌐 Live Chat: Available on www.oliline.com
🕒 Business Hours: Monday to Saturday, 8:00 AM – 6:00 PM

Please include your business name, contact info, and product list (or categories) so we can respond quickly with a tailored quote.

Thank you for choosing Oliline.com – Rwanda’s trusted partner for bulk and wholesale grocery supply.

Let us help your business save time and money – while staying fully stocked!

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